Product sales and complaints
Hlavní 29 (hall no. 3 uni-max) 277 45, Úžice
This is a collection warehouse, not a shop. For this reason, it is advisable to have a purchase order issued via our e-shop or customer line before collecting your products.
You can send or personally deliver products for complaint filing or servicing to this address. For more about the procedure in the event of a defect in purchased products, read here.
Company headquarters (not sale)
U Vysočanského pivovaru 701/3
190 00, Praha 9 - Vysočany
Account no.: 2284119001/ 5500
Swift: CZ95 5500 0000 0022 8411 9001
BIC (SWIFT): RZBCCZPP
Incorporated: Regional Court in Prague, Section C, File 62401
Service and technical support
Klecany Logistics Centre
Topolová 483, 250 67, Klecany
The servicing department has no defined business hours. Products for servicing and for complaints are accepted by the complaints department in Úžice. To visit the servicing department in person, please arrange with the respective employee in advance.
The land lines shown above are connected in a series: if one number is busy, your call will be redirected to the next vacant channel to help keep the call centre available at all times. Calls may be monitored for phone service quality purposes.
We will respond to your e-mail message on the next business day at the latest, but generally within 2 hours. If you send us a message that requires response of a specialist due to its contents (e.g., request for cooperation, complicated technical questions, etc.), please expect a reply within 2 business days.